You MUST be 18 years old or older to purchase an Airsoft gun.
If you are a government agency or organization ordering equipment from our breacher or tactical training lines, please click either the “Get a Quote” or “Contact Us” buttons on the product page or view our products at GSA Advantage! to begin the ordering process.
We accept these major cards:
For credit card payments by phone or email for special orders, upgrades, or repairs, please have the following information ready:
As soon as the credit card payment is accepted, you will receive an emailed receipt at the email address you provided for your records.
We do not accept credit card or Paypal payments for international orders.
Please make check payable to Integrity Tactical Solutions, LLC.
Include your order number, contact information, and/or itemized order details with your check payment.
Mail to:
P.O. BOX 623
Pine Valley, CA 91962
USA
All funds must clear our bank before the order is processed for shipping. Personal checks will take 7-14 days.
You can wire funds from your bank account directly to ours or directly deposit money into our account if there is a Wells Fargo Bank branch near you. You must add an additional $15 bank fee to your order total if paying by bank wire transfer. If paying by either of these methods, please email us for our banking wire information after you have placed your order.
Mailing cash is NOT recommended and we are not responsible for any losses of cash in transit.
We use UPS to ship to domestic addresses unless the address is a P.O. Box. A tracking number is provided for each order.
All P.O. Box and APO/FPO shipments are insured and delivered by the United States Postal Service. These shipments do not have a tracking number. The number provided is the USPS insurance number.
Buyer is responsible for following all laws on importation.
We only use UPS and USPS for shipping. We can only accept money orders, Paypal, or bank wire transfers for payment. If you are using Paypal, you must be a verified member and have a confirmed shipping address.
An airsoft AEG will never go out of service on you, however, it is the buyer’s responsibility to maintain it. Much like servicing your car, airsoft guns require routine maintenance and care. If you are having issues, we recommend inspecting the following:
If you are covered under our 14-day warranty, DO NOT attempt to disassemble the gun. Routine fuse checking, barrel cleaning, lubricating, and battery replacement are the only procedures you may complete without voiding our warranty.
To simply arrange our repair service and have a technician inspect and maintain your Airsoft, please complete a RMA Request form.
To have a technician inspect, diagnose and repair issues you have encountered with the product you have purchased from ITS, please complete a RMA Request form for instructions on how to send your item to us.
If the item(s) arrived damaged, we will replace it at no additional cost.
If your item is still within the 14-day warranty window, repair will be at no cost, however, you are responsible for the cost to ship the item to us and to have it redelivered to you.
To arrange maintenance of your item, please complete a RMA Request form for instructions on how to send your item to us. You are responsible for the cost to ship the item to us and to have it redelivered to you.
If your package arrived damaged, please inspect all its contents and contact us immediately. We can assist you in completing a damage claim with the shipping company.
For warranty claims or service requests, the customer is responsible for shipping charges to return goods to ITS.
To return an item, please fill out the form below to request a Return Merchandise Authorization (RMA) number. A specialist will review your case within 1 to 3 business days (excluding weekend days and holidays).
Important Notes:
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